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5 Customer Service Tips For Modern Businesses
Exceptional customer service remains a pivotal factor in distinguishing successful businesses, regardless of their size or industry. This guide delves into the art of delivering outstanding service,...
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7 Ways to Automate Conversations with Your Customers
In today’s fast-paced business environment, effective customer communications management is crucial. Automation offers a practical solution to maintaining open lines of communication with clients...
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10 Business Apology Letter Examples
Pretty much every business will have to apologize for something at some point. However, many companies don’t do this effectively. Mastering the art of the apology can help you keep customers’...
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12 Employee Training Tips: Read These Before You Hire!
Workplace training is extremely important for the long-term of the business. Having trained employees will improve your company’s productivity. Regular training also improves overall employee morale –...
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8 Reasons You Should Text Customers as One of Your Communication Strategies
Text messages have a high open rate, often within minutes of receipt. This allows businesses to deliver time-sensitive information, promotions, or updates directly to their customers with a high...
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Consumer Expectations for Retail and How You Can Meet Them
Brick-and-mortar retailers must offer unique in-store experiences that can’t be copied online. Online retailers are expected to supply free, fast or low-cost shipping. PWC points out that 73% of...
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What is Customer 360 and How Can It Help Your Business?
Customer 360 is a business idea dealing with how SMBs (Small and Medium sized Businesses) understand their target markets. Generally, it’s all about putting together customer data so you can reach out...
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What Customers Want from Your Products: 18 Tips to Help You Meet Demand
Satisfied customers are repeat buyers who recommend your business to others. Finding out what they want from your products and satisfying their demands means 60% higher profits. Consistently meeting...
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5 Amazing eCommerce Customer Service Ideas
Looking for eCommerce customer service ideas? Since shopping online implies there is no personal interaction with a salesperson, many customers grow frustrated if they encounter issues with the website...
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Is 100% Customer Satisfaction Achievable? For This Company, Yes
Is 100% customer satisfaction achievable? It is for Simplicity Sofas; here’s how they achieved it. Simplicity Sofas is a beloved company and their customer service philosophy is very simple: They do...
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